Problem Report:

Computer Help Request Form for G3 Clients

1. Describe your problem:

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2. Now, describe the problem accurately:

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3. Speculate wildly about the cause of the problem:

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4. Problem Severity:

- A. Minor__

- B. Minor__

- C. Minor__

- D. Trivial__

5. Nature of the problem:

- A. Locked Up__

- B. Frozen__

- C. Hung__

- D. Strange Smell__

6. Is your computer plugged in?
Yes__ No__

7. Is it turned on?
Yes__ No__

8. Have you tried to fix it yourself?
Yes__ No__

9. Have you made it worse?
Yes__

10. Have you had "a friend" who "Knows all about computers" try to fix it for you?
Yes__ No__

11. Did they make it even worse?
Yes__

12. Have you read the manual?
Yes__ No__

13. Are you sure you've read the manual?
Maybe__ No__

14. Are you absolutely certain you've read the manual?
No__

15. If you read the manual, do you think you understood it?
Yes__ No__

16. If 'Yes' then explain why you can't fix the problem yourself.

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17. What were you doing with your computer at the time the problem occurred?

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18. If you answered 'nothing' then explain why you were logged in?

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19. Are you sure you aren't imagining the problem?
Yes__ No__

20. Does the clock on your home VCR blink 12:00?
Yes__

What's a VCR?___________________________________________________________

21. Do you have a copy of 'PCs for Dummies'?
Yes__ No__

22. Do you have any independent witnesses to the problem?
Yes__ No__

23. Do you have any electronics products that DO work?
Yes__ No__

24. Is there anyone else you could blame this problem on?
Yes__ No__

25. Have you given the machine a good whack on the top?
Yes__ No__

26. Is the machine on fire?
Yes__ Not Yet__

27. Can you do something else instead of bothering me?
Yes_____________________________________________________________________